Emergency & Incident Support

For Emergency Medical Assistance

If you need immediate emergency medical assistance for yourself or someone else, please call local emergency services for support. To find the equivalent to "911" abroad, please refer to this U.S. State Department reference.

For Emergencies Related to Any of the Following Critical Events:

  • Victim of a Crime
  • Death of a UA Traveler
  • Missing Person
  • Unsafe Environment due to threats including (but not limited to): civil or political unrest, natural disaster, disease outbreak, or terrorism

Call or text the UA's security provider, Crisis24, at any time, identifying yourself as a University of Arizona faculty, staff, or student in need of assistance:

*For more information on downloading Crisis24's mobile application: https://international.arizona.edu/travel/drum-cussac-crisis-24


For Incidents

An incident is considered a non-critical event that does not require a high-level UA response. Should an incident occur, please follow these steps:



STEP #1: Obtain medical assistance, if needed (insurance information below)

Insurance Information for UA Study Abroad Participants:

Be prepared to provide the following information to the insurance carrier, if possible:

  • Caller's phone number, relationship to traveler
  • Traveler's name, age, and gender
  • Description of incident and traveler(s) condition(s)
  • Name, location, and phone number of hospital, if applicable
  • Name and contact information of treating physician, if applicable

Insurance Information for UA Travelers registered in the UA Travel Registry:

  • Insurance Carrier: Zurich Travel Assist
  • Phone: +1 647-775-9044 (if calling from outside the U.S. or Canada) / 844-593-8860 (if calling from within the U.S. or Canada)

    When calling please identify yourself as an insured of Zurich in North America and have the following Information to have on-hand for the call:

    Organization: State of Arizona

    Policy No: GTU 3032184

STEP #2: Contact (in the following order)

  1. Arizona International Travel Director, Jill Calderon +1 520 626 4931 / jcaldero@arizona.edu
  2. UA International Risk Analyst, Federico Guajardo +1 520 621 1755 / federicodg@arizona.edu
  3. Arizona International Travel, +1 520 621 1063 / uaglobaltravel@arizona.edu

STEP #3: Report the Incident

  • If participating in a UA Study Abroad program or Field Trip: Submit the online Incident Report and confirm report was received by call or email.
  • If you are a UA faculty or staff traveling on UA business:

Contact your home department as soon as possible and request that someone:

  • Call Risk Management Services at 520-621-1790.
  • Complete an online Employee Injury Report/Non-Employee Incident Report, if applicable.